CRM intelligence layer
Keep your CRM. Give it a brain.
An intelligence layer on top of the system your team already lives in — not a replacement for it.
Your CRM knows who the customer is, what they looked at, and what has happened. What it cannot do is work out what should happen next. That is the gap.
The problem
Why replacing the CRM is the wrong answer.
Most AI in this category quietly requires you to move, and moving is where the value goes.
Migration eats the year
Data mapping, retraining, and the months where nobody can find anything. The AI has not paid for itself before the disruption has cost you.
A second system nobody opens
If the intelligence lives somewhere your team does not work, it does not get used regardless of how good it is.
Now you are locked in twice
Having moved your record to reach the AI, leaving the AI means moving again.
How Mako handles it
What connecting actually involves.
A narrow boundary, on purpose.
Context in, intelligence out
Your CRM pushes what it knows for the conversation at hand and gets back a reply, extracted facts, state and next action.
Nothing is migrated
There is no copy of your database on our side. Stop using Mako and your record is exactly where it always was.
It appears where your team works
Replies land in the conversation thread they already use, not a portal they have to remember to check.
Two ways in
Either your CRM calls us directly, or its existing webhook fires at an adapter. Which one depends on what your platform can already do.
One engine
This is a use case, not a separate product.
Everything on this page is the same Mako Engine, pointed at this job. That matters, because it means the thing answering here knows the state of the deal rather than running a script for one narrow task.
Being straight with you
Which CRM are you on?
Tell us what you actually need handled and we will tell you honestly whether this fits.