AI BDC for Car Dealerships
The AI Business Development Center that never sleeps, never burns out, and never lets a lead go cold.
Mako answers every inbound — SMS, chat, voice, email — in under 30 seconds. It qualifies, books appointments, and hands off only when the lead is sales-ready. Your customer data never leaves your business.
Your BDC team is drowning.
80 to 120 conversations a day. Most are routine — "is it still available", "what's my payment", "can I bring my trade". By 3 PM your reps are behind. By 6 PM the after-hours leads have been waiting an hour. By Monday morning the weekend pipeline is cold.
The math doesn't work. Hire more reps and your cost-per-lead explodes. Don't hire and your response time tanks. There's no third option — until now.
Mako handles inbound across SMS, chat, voice, and email.
Every lead, in under 30 seconds, 24/7. Your team handles the deals. Mako handles the rest.
Five jobs. One AI. Zero dropped leads.
Capture
Greets every inbound across SMS, chat, voice, and email in under 30 seconds. Never misses a touch.
Qualify
Pulls intent, product interest, budget posture, and timeline. Tags the lead in your CRM.
Route
Sends the right lead to the right rep, the right department, or the right specialist agent — automatically.
Follow up
Cadenced follow-up that respects quiet hours, opt-outs, and customer-local time. No more drip-and-pray.
Hand off when ready
Pings your rep the moment the lead is appointment-ready. Mako pauses with a 5-minute cooldown the second a human jumps in.
Sharper every week. Sounds like your business.
Reads the room
Tone, urgency, hesitation. Mako catches the difference between a hot lead and a tire-kicker and adjusts pace and pitch in real time.
Learns your business's voice
Every reply your team writes, every objection handled, every deal closed — Mako studies it. Replies sharpen against how your business actually closes.
Never sleeps, never quits
Saturday 11 PM. Sunday 2 AM. Holiday weekend. Mako is on the lead in seconds, every time.
Gets better every week
Continuous improvement runs quietly in the background. The AI you sign with at month 1 is not the AI you'll run at month 6.
The PII firewall.
Every other AI BDC ships your customer data — names, phones, emails, conversations — into a third-party cloud. Mako doesn't. We ship you a MakoNode appliance that lives on your premises and holds the source-of-truth data on your hardware. Conversations only reach Mako Central after they've been redacted and tokenized at the edge by a local AI model. Pull the plug and we have nothing identifiable on your customers. That's the entire moat.
AI BDC vs traditional BDC vs outsourced BDC.
| Mako AI BDC | Traditional in-house BDC | Outsourced BDC | |
|---|---|---|---|
| Response time | < 30 seconds, 24/7 | 5 minutes to 5 hours | 2 to 15 minutes, business hours only |
| Hours of operation | 24 / 7 / 365 | Business hours + on-call rotation | Business hours, time-zone dependent |
| Cost structure | Flat per location / month | Salary + benefits + churn | Per-hour or per-lead, escalating |
| Knows your inventory | Yes — live CRM + inventory sync | Yes | Rarely — generic script |
| Speaks your business's voice | Trains on your team's actual replies | Yes | Generic call-center script |
| Scales with volume | Unlimited concurrent conversations | Capped by headcount | Re-quote at every volume tier |
| Customer data exposure | PII stays on-prem at your business | On-prem (your CRM) | Shared with third-party agents |
AI BDC, answered.
See an AI BDC actually work.
Book a 20-minute demo. We'll show you Mako handling live conversations — and walk through what it would look like on your CRM, in your business.
- Live demo on your real lead volume
- Plug into your existing CRM — no rip-and-replace
- Customer data never leaves your business