AI BDC
An AI BDC that does the job, not just the messaging.
Speed to lead, real qualification, and a booked appointment your sales floor can actually work.
A BDC is not a texting function. It is the discipline of answering fast, finding out what is true, and handing the floor something worth their time. That is the job Mako is built for.
The problem
Why most dealerships struggle to staff a BDC properly.
The role is genuinely hard to run well, and the failure modes are consistent across stores.
The hours do not cover the leads
Leads arrive at nine at night and on Sunday afternoon. A BDC that works store hours misses the window on a meaningful share of them.
Turnover resets the quality
The person who finally got good at the conversation leaves, and the store starts again with someone who has not.
Follow-up dies at attempt three
Most deals need more touches than a busy person has hours for. The pipeline does not go cold so much as it goes unworked.
How Mako handles it
What Mako does in the BDC seat.
The same engine that runs the rest of the deal, pointed at first contact and qualification.
Answers in under a minute, always
Every inbound, every hour. Historical production usage across prior deployments averages under one minute to first response.
Qualifies rather than interrogates
It works out what is missing and asks for it naturally, instead of running a checklist at somebody who just wanted to know if the car is still there.
Knows what it must not say
Rate, approval and payment talk are constrained by the lane your store runs. Numbers stay with the desk.
Hands over cleanly
When it needs a person, it escalates with a summary and creates real work rather than leaving a note nobody reads.
One engine
This is a use case, not a separate product.
Everything on this page is the same Mako Engine, pointed at this job. That matters, because it means the thing answering here knows the state of the deal rather than running a script for one narrow task.
Being straight with you
Want to see it against your own lead flow?
Tell us what you actually need handled and we will tell you honestly whether this fits.