Missed call recovery
A missed call is a customer who is currently calling someone else.
Turn it into a live text conversation in seconds, before they get an answer somewhere down the road.
Missed calls are the most quantifiable loss in a dealership and the least worked. The call log is right there, and almost nobody goes back through it.
The problem
Why missed calls stay lost.
Not because nobody cares. Because the window is minutes and the process is manual.
Voicemail is a dead end
Most people do not leave one, and of those who do, most have already moved on by the time it is returned.
Callbacks come too late
An hour later they have already spoken to another store. The window was measured in minutes.
Nobody works the log
Going back through missed calls is somebody's job in theory and nobody's job on a Saturday.
How Mako handles it
What happens instead.
The recovery is automatic; the conversation is real.
A text within seconds
Not an apology template — an opening that acknowledges the call and asks something useful.
It handles the reply
The point is not the text back. It is that the conversation continues without waiting for someone to be free.
It knows who called
If they are already in your system, the conversation starts from what you know rather than from zero.
Escalates a live one
When somebody is ready to talk to a person now, that becomes a task with context attached.
One engine
This is a use case, not a separate product.
Everything on this page is the same Mako Engine, pointed at this job. That matters, because it means the thing answering here knows the state of the deal rather than running a script for one narrow task.
Being straight with you
How many calls did you miss last month?
Tell us what you actually need handled and we will tell you honestly whether this fits.